Everytime I see my inside sales team on their phones, it excites me. I am more than anxious to listen to how he/she is going to pitch and if the call is going to be a success. So I eavesdrop on their conversations. But I have to say it's challenging, convincing the person on the other end of the phone to come to that decision to buy from you. Its not an easy job and takes a lot of effort , but at times I am also disappointed when someone jumps the gun and blasts all that sales talk and it’s all about me, me & my product. It makes me sad. Why would you do that? Why?